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Home | Resident in Japan?
Resident in Japan?

En-Kimono Online's  orders can be delivered all over Japan. Please contact us by e-mail, if you would like us to deliver our products to any address in Japan. Payments are all on a Japanese Yen basis.

- Shipping cost
The shipping cost has to be paid by the customer. All deliveries in Japan are shipped via Yu-Pack by Japanese post office. En-Kimono Online will notify you the total cost via e-mail after we accepted your order. The cost of delivery depends on the size and weight. En-Kimono Online is located in Tokyo. For further details about the cost of delivery, please visit the following website (Japanese only):

- How to Order

1. Please let us know the followings.

++ Name of Items that you want to purchase
++ Color (if selectable)
++ Pattern (if selectable)
++ Size (if selectable)
++ Quantity

++ Your Name
++ ZIP/Post Code
++ Address
++ E-mail Address
++ Phone

++Payment Method (You can select PayPal or bank transfer)

En-Kimono Online delivers our products to the person who ordered. You can not have your order delivered to another address. Hence Recipient should be a customer.


2. You will receive an e-mail containing the details of your orders (including the followings). 

++ Ordered Items
++ Customer Information
++ Merchandise and Delivery Charge Total
++ Payment Details (Amount and, Invoice ID of PayPal or our bank account number)


3. Go to Checkout

For any order, En-Kimono Online asks for prepayment.

-  Payment Methods
Please let us know the payment method that you select when you send us e-mail. En-Kimono Online accepts your payment via PayPal. And payment can be made by bank transfer. For further details about PayPal, please visit the following website:

- Exchanges/Returns
Once an order and payment have been made, it is impossible to cancel the order or change the destination of delivery. And it is impossible to change the size, color, pattern and quantity of the items that you ordered.


4. Receive the items you ordered. 

- Delivery Time
Except for a few cases, En-Kimono Online will make the shipment within 7 workdays after confirmation of payment. En-Kimono Online can notify you of the tracking number after we have shipped your order. Please ask, if you would like to know the tracking number. Customers can trace the present location of your order by using the Yu-Pack's Track & Trace service.


Please contact us by e-mail, if you need any help or have any question. Please note that En-Kimono Online is located in Tokyo, Japan. Our office hours are everyday from 10 a.m. to 6 p.m. Japanese local time. We thus recommend contacting us by e-mail.